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Terms & Conditions

Payment Terms

How much am I required to put down on my purchase?
  • Special orders require a 50% deposit and are not refundable.
  • When financing, the contract starts at the time of the purchase, not delivery.
  • All in stock merchandise requires 100% payment at the time of purchase.
  • All balances are due prior to the scheduled delivery date.
  • We require ID with all credit card purchases.
  • A returned check fee will be charged in accordance with state law.

How long is a quote good for?

All quotes are good for 10 days, unless they are quoted in accordance with a current promotion, in which case they are good for the duration of that promotion.

Return Policy

Can I return my merchandise?
  • Unless listed below, any item may be returned within 5 days for a store credit less any delivery charges. Miller Waldrop Furniture Co. will not accept returns after 5 days.
  • Exchanges due to defects are allowed within 10 days of delivery. Merchandise must be in “like new” condition in the sole opinion of the Customer Service department of Miller Waldrop Furniture Co.
  • Merchandise picked up at the warehouse or store must be returned to the store by the customer if item is being returned or brought in for service.
  • Customer special orders will NOT be eligible for exchange, return or store credit.
  • Items sold ‘As-Is’, Clearance, Floor Sample, or marked in like manner are not eligible for return, credit or exchange.
  • Merchandise that has been in a home with smokers and/or pets cannot be returned.
  • Any returns, outside of the above guidelines, approved by management, are subject to a 10% restocking fee.
  • Any returns that fit into the above guidelines and need to be picked up by Miller Waldrop Furniture Co. will be subject to a delivery fee.

Safety & Care

Avoid placing your furniture in direct sunlight, to prevent fabric and leather fading. This is especially important for solid wood furniture as it fades quickly. Rotate accessories on furniture so they do not sit in the same spot all the time and cause markings.

When dusting and cleaning, lift and place objects rather than dragging them across the furniture surface, to avoid scratching and tearing. Use pads, cloth or felt to protect the furniture surface from plastic, rubber, hot dishes, beverages, bookends, flowerpots and vases.

Avoid extreme changes in temperature by arranging furniture away from radiators, heat and air vents and air conditioning units.

More likely than not, your purchase is made with authentic, unprotected wood. The best standard for cleaning real, unprotected wood products is to wipe down with a slightly damp rag and dry immediately, as standing moisture will ruin these products. For protected finished wood products, dust with a clean, soft, dry, lint-free cloth. Clean the wood surface by rubbing in the direction of the grain. We recommend polishing your finished wood furniture approximately every six months.

If a spill occurs, clean up immediately. Standing moisture will ruin these products. Use a blotting rather than a wiping action.

When cleaning your upholstered fabric or leather, only water based upholstery cleaners should be used on these materials. Distilled water should be used instead of tap water in order to avoid rings or fading. Solvent based cleaners could permanently damage your fabric or faux leather. If you feel uneasy about cleaning your leather or fabirc, hire a professional to ensure it stays safe and looks its best.

Delivery Tips


Measure your room and door openings to ensure the furniture will fit. Take into account bulkheads and landings in stairways.

Clearing Space

Please remove artwork and other decor from walls in tight areas. Have the room ready by removing existing furniture. Our team is not insured to move your belongings.


Let our coordinator know in advance of any obstacles such as loose gravel on the driveway, on-site construction, low hanging branches on driveways, etc. Let us know in advance if there is restricted parking outside your home.

Disposal Fee

When you purchase a new mattress set and purchase 5-STAR delivery from Miller Waldrop and/or Mattress First, we will haul off your old mattress set for free! Disposal of upholstery items is available with the purchase of like items from Miller Waldrop for a small fee.

After Sale Service

With qualified service technicians, as well as a network of industry specialists, Miller Waldrop is ready and able to service what we sell. If you require any type of service on your purchased items, please do not hesitate to call Miller Waldrop or fill out our online Service Request Form.

Price Guarantee

Within 30 days of your purchase from Miller Waldrop Furniture & Decor, in the unlikely event you find the exact same merchandise (brand, model and features) advertised for less, in print, within 50 miles of our store, with the same delivery, finance, and service terms as Miller Waldrop Furniture & Decor, bring us that advertisement and we will gladly refund the difference.

Our price guarantee does not apply when the competitive price includes bonus or free offers, special financing, scratch and dent, one of a kind, clearance, close-out, limited quantity, or any other offers. Certain restrictions apply. See store for details.